AXA Insurance is committed tomaking your claim submission simple and easy. original boarding passes, air ticket or copy of passport, All original medical invoices and receipts – for Medical Expenses claim, Admission/Discharge Report – for Hospitalization claims only, Receipts for additional expenses claimed for additional travel & accommodation – for hospitalization claims only, Accident report, investigation report and Police Report if applicable, A copy of flight itinerary indicating the original flight details, Booking invoice with terms and conditions, and payment receipts, Medical report, Death Certificate if applicable, Written confirmation of the amount of refund from the travel agents or airlines, Invoice & receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment), Written advice from the attending medical practitioner confirming advisability to cancel or curtail the trip due to the illness or injury sustained by you / your relatives (as defined in the policy) or travel companion, Travel Delay / Diversion: Written confirmation from carrier on the duration and reason(s) for delay / diversion, Travel Overbooked / Misconnection: Written confirmation / acknowledgement receipt from airline confirming the overbooked / misconnected flight details and when the next alternative transportation is made available. Health Insurance. Proof of travel, i.e. AXA will revert with claim … Register your claim online in your AXA Account and we’ll be able to assess your claim. In certain circumstances, additional information may be required in order for further confirmation. Trip Postponement / Replacement of Traveller: Receipts of administrative charges, Trip Postponement / Replacement of Traveller: Proof of relationship, if applicable, Trip Postponement : A Copy of Death Certificate, if applicable, Purchase receipts and/or warranty cards for lost items, if any, Documents stating amount of compensation from airlines or other sources, Property Irregularity Report for losses / damage in carriers’ custody, if applicable, Damage claims: Photographs to show the extent of damage and repair invoices, Theft / Loss claims: Police report / loss report lodged at the place of loss within 24 hours, Theft / Loss claims: A list of items stolen with the information on make/model, date of purchase and purchase price, Theft / Loss claims: Receipts for additional costs incurred in replacing lost travel document, Purchase of Essential Items: Receipts of the essential items purchased. Written confirmation of the airline confirming the incident and duration. Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant. We reserve the right to request for further document (s)/information to support the assessment of claim. List of documents requested. [Declaration] I/We confirm that I am/We are the claimant and/or the Policyholder and I/We declare that all the particulars given above are to the best of my/our knowledge true and correct. Please note: Total file size should not exceed 3MB. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. The claim form has to be stamped and signed by the treating practitioner and by you. During this period you will receive our update on your claim within 21 working days. Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. Our claims officer is reviewing your submission and will update your claim status in 14 working days' time. Invoices should be attached with receipts/ paid stamps. ... we are happy to help on 0800 809 809. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for … [Authorization] I / We hereby consent to and authorize the medical practitioner involved in the claimant’s care to discuss and disclose treatment details and discharge arrangements with and to AXA Insurance Pte Ltd. I/We agree that a copy of this consent shall have the validity of the original. Submit your claim online Please note if your travel insurance was arranged through your bank account please contact your bank for information on how to make a claim. Axa Switzerland has seen its claims surge during the months of the pandemic and as it scrambled to handle all the claims, it resorted to the help of a robot to help it out. I understand that submission of a complete set of documents and information will enable my claims to be promptly evaluated. If yes, please provide: Please provide your bank details for us to accelerate your claims payment process by direct transfer to your bank account. AXA Singapore is one of the world's leading insurance companies. Please note that you may experience some delay during our peak season from July – August and from December – January. I, the claimant agree to abide by the terms & conditions. While overseas, if you require emergency assistance, please contact our 24-hour hotline +65-63222566 in respect of the following services: Emergency Medical Assistance and Evacuation / Repatriation, Proof of travel, i.e. Customer Service +603 2170 8282 +603 2170 8282. Have you made a claim against any other party in respect of this event? The Platinum Account is packed with benefits including worldwide family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for … An Adjuster will be appointed to assess the damage of your vehicle. Please only upload files that end in types: .xls, .xlsx, .doc, .docx, .jgp,.gif, .png, .jpeg, .pdf, .txt SmartTraveller Plus is underwritten by AXA General Insurance Hong Kong Limited (the Company), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. We will record details of the incident and advise you of the next steps. Claim Procedure. We paid over 94.2% of customers’ travel insurance claims in the last year*. We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. Baggage delay: Written confirmation / acknowledgement receipt from airline on the date and time of baggage received. Detailed description of the circumstances of the Claim. Call AXA Travel claims. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. Contact AXA Assistance USA: General Inquiries for Travel Assistance, Healthcare and Network info@axa-assistance.us (312) 935.3500 ; To purchase a Travel Insurance Plan Travel Insurance Claim Form SUPPORTING DOCUMENT (S) CHECKLIST Please keep the original receipt (s) and other claim documentation for 6 months from the claim completion date. 3. Please ensure the highlighted fields are filled in correctly. Thank you for insuring with AXA Insurance, we are proud to serve you. AXA General Insurance Hong Kong Limited (i.e. Medical Insurance: We also understand that a fast decision is important for you. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. Copy of overseas motor insurance policy if available. Please note that you may experience some delay during our peak season from July – August and from December – January. Below is a list of minimum documentation required to process your claim. Thank you for your online Travel Claim notification. You no longer need to come to the AXA office to report a claim. Your current browser version is no longer supported. Personal Accident Medical, Dental and Other Expenses, Travel Delay / Baggage Delay / Overbooked Flight / Flight Misconnection / Postponement / Replacement of Traveller / Diversion, Baggage, Personal Effects, Money, Travel Documents. Submit your Travel insurance claim online. 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